Warranties

Each of our bikes has been lovingly crafted and customised.

By the time your machine leaves our workshop, it’s touched each of our experts – and we’re always interested in its onward journey, as well as yours. We also understand that unfortunately, accidents happen, and our attentiveness becomes especially important should you find yourself affected by one.

Our bicycles come with a range of warranties – the most comprehensive in the industry – as standard.

We call it Dassi Care.

 
Crash Replacement Warranty
Paint Warranty
Paint Guarantee

Crash Replacement Warranty

What it covers

In situations where your bike is compromised, and this is not the result of a manufacturing defect, we offer several Crash Replacement options.

If your frame is less than a year old, you’ll be eligible for a 50% discount on a replacement.

If your frame is more than a year old, but less than two, you’ll receive a 40% discount on a replacement.

If your frame is more than two years old, but less than three, you’ll be offered a 27% discount on a replacement.

As part of our Crash Replacement Warranty, your complete frameset shall be replaced. If the same model is no longer available, a frame from the direct successor model may be purchased.

What you’ll need

When submitting a Crash Replacement claim, you will be asked to provide the following:

Proof that you are the original owner of the bike

The original proof of purchase

A completed warranty claim report

JPG images of the damage your bike has incurred

You’ll also need to have your frame evaluated by Dassi.

How long it lasts

A Crash Replacement claim can be made within three years following your purchase.

What it excludes

Our Crash Replacement Warranty is only valid for framesets. Damaged components that are not part of the frameset, such as groupsets or wheels, are outside the scope of this warranty. It’s also worth noting that reassembly costs are not included.

How to make a claim

To make a Crash Replacement claim, contact our team.

Paint Warranty

What it covers

We use the highest quality materials possible when building our bikes – including paint that won’t flake, misalign or crack. If, for some reason, yours does, you’ll be protected.

How long it lasts

Our Paint Warranty covers your bike for a period of two years from the point of purchase.

What it excludes

Our Paint Warranty becomes void if you have painted your bike’s frame yourself – and this cover doesn’t allow for a complete redesign.

How to make a claim

To make a Paint Warranty claim, contact our team.

Paint Guarantee

What it covers

As you use your bike, you’re bound to pick up scratches, chips and scuffs that will affect its aesthetics. If you would like to keep your bicycle looking as good as new, Dassi offers an Paint Guarantee.

Once covered, you’ll be able to get in touch with Dassi upon noticing any of these blemishes. We will work with you to assess and address the damage.

You’ll be able to use this service 7 times over the guarantee period – and there’s no limit to the number of imperfections that can be rectified on each claim.

What you’ll need

This guarantee carries a cost of £450. Other than payment, all we’ll require from you are some photographs of the area you’d like us to work on – if possible. All repairs under the Paint Guarantee are at the discretion of Dassi Staff.

How long it lasts

Our Paint Guarantee can be bought at any time during your first year of ownership, and allows any paint damage to be addressed within the following three-year period.

What it excludes

This guarantee does not cover complete bike resprays – though we are happy to discuss this service at any time, should you require it.

Purchasing your Guarantee

To purchase your Paint Warranty, please contact us. We’ll then invoice you via email, so keep your eyes on your inbox.

How to make a claim

To make a Paint Guarantee claim, contact our team

Jurisdiction

Each of these warranties is subject to English law, with the exclusion of conflict-of-law rules and the agreement of the United Nations concerning the international purchase of goods (UN Purchasing Law).

Crash Replacement Warranty

What it covers

In situations where your bike is compromised, and this is not the result of a manufacturing defect, we offer several Crash Replacement options.

If your frame is less than a year old, you’ll be eligible for a 50% discount on a replacement.

If your frame is more than a year old, but less than two, you’ll receive a 40% discount on a replacement.

If your frame is more than two years old, but less than three, you’ll be offered a 27% discount on a replacement.

As part of our Crash Replacement Warranty, your complete frameset shall be replaced. If the same model is no longer available, a frame from the direct successor model may be purchased.

What you’ll need

When submitting a Crash Replacement claim, you will be asked to provide the following:

Proof that you are the original owner of the bike

The original proof of purchase

A completed warranty claim report

JPG images of the damage your bike has incurred

You’ll also need to have your frame evaluated by Dassi.

How long it lasts

A Crash Replacement claim can be made within three years following your purchase.

What it excludes

Our Crash Replacement Warranty is only valid for framesets. Damaged components that are not part of the frameset, such as groupsets or wheels, are outside the scope of this warranty. It’s also worth noting that reassembly costs are not included.

How to make a claim

To make a Crash Replacement claim, contact our team.

 

 

Paint Warranty

What it covers

We use the highest quality materials possible when building our bikes – including paint that won’t flake, misalign or crack. If, for some reason, yours does, you’ll be protected.

How long it lasts

Our Paint Warranty covers your bike for a period of two years from the point of purchase.

What it excludes

Our Paint Warranty becomes void if you have painted your bike’s frame yourself – and this cover doesn’t allow for a complete redesign.

How to make a claim

To make a Crash Replacement claim, contact our team.

 

 

Paint Guarantee

What it covers

As you use your bike, you’re bound to pick up scratches, chips and scuffs that will affect its aesthetics. If you would like to keep your bicycle looking as good as new, Dassi offers an Paint Guarantee.

Once covered, you’ll be able to get in touch with Dassi upon noticing any of these blemishes. We will work with you to assess and address the damage.

You’ll be able to use this service 7 times over the guarantee period – and there’s no limit to the number of imperfections that can be rectified on each claim.

What you’ll need

This guarantee carries a cost of £450. Other than payment, all we’ll require from you are some photographs of the area you’d like us to work on – if possible. All repairs under the Paint Guarantee are at the discretion of Dassi Staff.

How long it lasts

Our Paint Guarantee can be bought at any time during your first year of ownership, and allows any paint damage to be addressed within the following three-year period.

What it excludes

This guarantee does not cover complete bike resprays – though we are happy to discuss this service at any time, should you require it.

Purchasing your Guarantee

To purchase your Paint Warranty, please contact us. We’ll then invoice you via email, so keep your eyes on your inbox.

How to make a claim

To make a Paint Guarantee claim, contact our team.

Jurisdiction

Each of these warranties is subject to English law, with the exclusion of conflict-of-law rules and the agreement of the United Nations concerning the international purchase of goods (UN Purchasing Law).

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